Don't forget to add on Custom Buckle Engraving!

Crew LaLa products are all handmade custom items with thought, love and attention to detail put into every piece. Our products are made from quality fabrics and backed with strong yet soft webbing to give you the unique style you love with the durability your pup needs. Safety being the main focus for any puppy parent, each piece has been triple stitched at all stress points to keep the durable, high quality hardware in place. Each collar is outfitted with your choice of a gold metal, silver metal, or black plastic buckle. The strong, quick release buckle is curved for maximum comfort.

Our products are all custom made to order by hand. Please click here to check current production turnaround times. We appreciate your patience!

EXCHANGE POLICY

Due to the fact that each Crew LaLa product is custom made by hand to order, we do not accept returns. Please be sure you are ordering with our SIZE CHART in mind. If a collar or leash needs to be exchanged for a different size, there will be a $10 production charge per item that must be remade. Merchandise should be returned in its original unused condition. The customer is responsible for paying shipping fees associated with exchanging an item.

For exchanged goods, please note that the item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please note that exchanges are not applicable for custom designs or collars with engraved buckles.

An invoice will be sent to the customer with exchange/shipping charges & must be paid in full before the exchange will be added to the production schedule.

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