FAQs

Please read our FAQs page to find out more.

Sizing

What size is my pup?

View our Size Guide. Since all of our products are made to order, getting the right fit is key! Use a soft tape measure to find your pup’s exact neck circumference. No need to add extra room, we’ve already built in a little wiggle room for comfort.

Breed Sizing Reference:
XS - Chihuahua, Yorkie + Teacup
S - Shitzhu, Dachshund, Pomeranian
M - Beagle, Corgi, Boykin
L - Golden Retriever, Labrador, Boxer
XL - Great Dane, Rottweiler, Mastiff

What if my pup is in between sizes?

No problem! Just include your pup’s neck measurement in the “Special Instructions” box at checkout. Since everything is made to order, we’re happy to create a custom size like S/M or M/L.

Can I order a different size bow for my pup's collar?

Yes! We’re happy to swap the bow size on any collar. Just check our bow size chart to find the best fit for your pup, then note your preference in the product listing or the “Special Instructions” box at checkout.

Our bows feature elastic snap attachments that keep them secure on the collar—but still easy to remove when needed.

Questions? Feel free to email us at woof@crewlala.com

Customizations

We believe in making custom products that match your one of a kind pup. Learn more here.

View Customization Options

Questions? Feel free to email us at woof@crewlala.com

Care + Cleaning

Spot Clean for Everyday Freshness

Mud puddles happen! Wipe away light dirt or drool with a damp cloth and mild, pet-safe soap.

Rinse with cool water and let air-dry flat - no tumble dryers, please.

Pro Tip: Spritz waterproof/stain prevention spray before use to keep things looking cleaner longer.

Hand Wash for a Deeper Clean

When it’s time for a true spa day, fill a sink or basin with lukewarm water and a gentle detergent (think baby shampoo or mild dish soap).

Soak collars, leashes, or bows for 10–15 minutes, give a gentle rub, rinse well, and lay flat to dry.

Pro Tip: If your pup is a swimmer, be sure to rinse their collars thoroughly with clean fresh water after every dip

Bow Beauty Tip

Want that signature Crew LaLa “fluff” back?

While the bow is still damp, slip a clean rolled-up sock through each bow loop and let it dry in place to help the bow regain its full, perky shape—like a built-in pup stylist!

Pro Tip: Avoid using paper towels as they leave behind lint.

Hardware TLC

  • Metal Buckles & Engraving: Wipe with a soft cloth after washing to prevent water spots and keep the engraving crisp.
  • Metal Hardware: A quick buff with a jewelry-polish cloth keeps the shine.
  • Plastic Buckles: Simply pat dry—no polishing required.

Pro Tip: If your buckle's springs are starting to feel a little stiff, add a little oil to keep things springy

What to Avoid

🚫 Washing machine or dryer - heat and agitation can weaken stitching and warp hardware.

🚫 Bleach or harsh chemicals - they can fade fabric and irritate your pup’s skin.

🚫 Prolonged soaking to prevent deterioration of fabric and stitching.

Store & Rotate

Hang or lay flat in a cool, dry spot.

Rotating between a few collars or bows gives each one a little vacation and helps them last even longer.

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